Refund & Returns Policy

At Mixed Emotion, we want you to love what you wear. We check every product carefully before we ship it to ensure you get exactly what you ordered.

If We Make a Mistake

If our team sends the wrong item or a damaged product, we sincerely apologize for the trouble. In this case, we will exchange the product for you at no extra cost. We take full responsibility for our mistakes and stay committed to your satisfaction.

If We Deliver the Correct Product

If we deliver the correct product according to your order details, our brand does not take responsibility for any changes. However, we still offer an exchange service under these conditions:

• Shipping Costs: You must pay for shipping both ways. You will pay $25 for the return and $25 for the new shipment.
• Condition: We only accept exchange items in their original, unwashed, and unused condition.

Important Details to Remember

• Check the Size Guide: We ask you to check the size chart carefully before you confirm your order to avoid high exchange fees.
• No Refunds: Our team does not offer refunds if we deliver the product correctly as per your instructions.
• Contact Us Fast: We recommend you contact our support team within 48 hours if you find any issue with your package.